Audience

SMBs, large enterprises, BPOs, banks, healthcare providers, e-commerce, telecom, real estate, and IT/ICT companies

About iCallify

iCallify is an intelligent, multi-tenant contact center software built to streamline business communications and enhance customer engagement through AI-powered automation.

The platform supports inbound, outbound, and blended operations with features like predictive, power, preview, and auto dialers, IVR, voice broadcasting, WhatsApp integration, WhatsApp Business Calling, click-to-call, real-time dashboards, advanced call routing, and a Movable Dialer for flexible agent workflows.

Designed for scalability, iCallify improves efficiency, boosts conversions, and delivers personalized experiences. It offers multi-channel communication, advanced reporting, supervisor controls (monitor, whisper, barge), Theme Customization for brand alignment, TCPA Compliance for secure outreach, and seamless CRM and third-party integrations.

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Pricing

Starting Price:
$10 /user/month
Pricing Details:
Flexible pricing tailored to your business needs. Start with a 14-day free trial to explore all features—contact us for detailed pricing and a customized quote.
Free Trial:
Free Trial available.

Integrations

See Integrations

Ratings/Reviews - 3 User Reviews

Overall 4.7 / 5
ease 5.0 / 5
features 4.3 / 5
design 4.0 / 5
support 4.7 / 5
More Reviews Write a Review

Company Information

iCallify
Founded: 2011
United States
icallify.com

Videos and Screen Captures

Play Video Master Admin Dashboard Tenant Admin Dashboard Outbound Inbound Campaign Comprihensive Report ( Tenant Report ) Agent Dashboard Agent Multichannel Conversation
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Product Details

Platforms Supported
Cloud
Windows
Mac
Linux
iPhone
iPad
Android
Chromebook
On-Premises
Training
Documentation
Live Online
Webinars
In Person
Videos
Not Offered
Support
Phone Support
24/7 Live Support
Online

iCallify Frequently Asked Questions

Q: What kinds of users and organization types does iCallify work with?
Q: What languages does iCallify support in their product?
Q: What kind of support options does iCallify offer?
Q: What other applications or services does iCallify integrate with?
Q: Does iCallify have a mobile app?
Q: What type of training does iCallify provide?
Q: Does iCallify offer a free trial?
Q: How much does iCallify cost?

iCallify Product Features

Auto Dialer

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

Call Center

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

IVR

Call Center
Call Logging
Call Recording
Call Routing
Multiple Scripts
Phone Key Input
Survey Management
Text to Speech
Voice Customization
Voice Mail

Predictive Dialer

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

iCallify Additional Categories

iCallify Verified User Reviews

Write a Review
  • James R.
    Customer Success Manager
    Used the software for: Less than 6 months
    Frequency of Use: Weekly
    User Role: User
    Company Size: 1 - 25
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful and Reliable Contact Center Solution"

    Posted 2026-07-02

    Pros: Easy-to-use interface with a short learning curve.
    Comprehensive contact center and cloud IP PBX features in one platform.
    Reliable call quality and stable performance.
    Omnichannel support for voice, SMS, and other customer communication channels.
    Powerful call routing, IVR, and real-time analytics.
    Scalable for businesses of different sizes.
    Responsive and knowledgeable customer support.
    Flexible customization and integration options.

    Cons: The extensive feature set can take time to fully explore for new users.
    Some advanced configurations may require assistance from the support team during initial setup.

    Overall: We've had a great experience using iCallify for our contact center operations. The platform is easy to use, highly reliable, and offers all the essential features needed to manage inbound and outbound calling efficiently.

    The omnichannel capabilities, intelligent call routing, IVR, reporting, and real-time analytics have helped improve both agent productivity and customer experience. Deployment was smooth, and the cloud-based architecture makes it easy to scale as business needs grow.

    One of the standout aspects is the responsive support team. They are knowledgeable, quick to resolve issues, and always willing to help with configuration and best practices.

    Overall, iCallify is an excellent choice for businesses looking for a modern contact center and IP PBX solution. It provides great value for the features offered, and we would definitely recommend it to organizations seeking a reliable communication platform.

    Read More...
  • Ahuja V.
    Marketing head
    Used the software for: 6-12 Months
    Frequency of Use: Monthly
    User Role: Administrator
    Company Size: 100 - 499
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "Powerful & Efficient Voice Broadcasting Software"

    Posted 2025-11-10

    Pros: Easy campaign setup with bulk voice message delivery.

    Supports personalized and scheduled broadcasts.

    Real-time analytics for campaign tracking.

    Cons: Dashboard could be more customizable for detailed campaign insights.

    Overall: A reliable Voice Broadcasting Software that helps businesses reach large audiences quickly and effectively.

    Read More...
  • An iCallify User
    CEO
    Used the software for: 6-12 Months
    Frequency of Use: Daily
    User Role: User
    Company Size: 26 - 99
    Design
    Ease
    Features
    Pricing
    Support
    Probability You Would Recommend?
    1 2 3 4 5 6 7 8 9 10

    "iCallify – A Game Changer for Call Centers"

    Posted 2025-09-10

    Pros: User-friendly interface with powerful automation features

    Supports inbound, outbound, and blended call center operations

    Advanced features like predictive dialing, sticky agent, call monitoring, and number masking

    Seamless third-party integrations with APIs and webhooks

    Scalable, reliable, and perfect for both SMEs and enterprises

    Cons: Initial setup may take time if migrating from legacy systems (but the support team makes it smooth)

    Overall: iCallify has truly transformed the way we manage customer interactions. The platform offers cutting-edge features, improves agent productivity, and enhances customer experience. Their support team is responsive, and the solution is highly customizable to fit unique business needs. If you’re looking for intelligent, future-ready call center software, iCallify is definitely worth it!

    Read More...
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