Privacy Policy

1. Introduction and important information

gasworld.com Limited (referred to as “we”, “us”, “our” or “gasworld” in this policy) are committed to protecting and respecting your personal data and privacy.

This privacy policy explains how we collect, use and protect personal data when you interact with our staff, websites, digital platforms, events, publications, research services, benchmarking tools and audience intelligence products (including gasworld Signals). It also relates to our use of any personal information you provide to us by telephone (including SMS), in written correspondence (including letter and email) and in person.

These services may involve analysing how users and organisations interact with our websites, emails, events, content and platforms in order to improve our services, personalise content, create audience segments, support account-based marketing and develop aggregated or anonymised industry insights, benchmarking products and market intelligence.

Some of these insights may also be used to create commercial products and services for customers, advertisers, partners or subscribers, provided that any externally shared data is appropriately aggregated, anonymised or pseudonymised.

Please note that:

• our services and our website are not intended for children under the age of 18 and we do not collect data relating to children; and
• our website and services may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

Whenever you provide personal data, we are legally obliged to use your information in line with all applicable laws concerning the protection of such information, including but not limited to the Data Protection Act 2018 and the General Data Protection Regulation (UK GDPR), described in this policy as the “Data Protection Laws”.

This privacy policy also forms part of our terms of business and is not intended to override them. This policy may be amended or updated from time to time and any revisions will be posted to this page, so please check back regularly.

2. WHO WE ARE AND How to contact us
   • For the purpose of the Data Protection Laws, gascom Limited is the data controller in respect of personal data collected through our websites, platforms, products, services and interactions. We are a private limited company registered in England and Wales under company number 04946599. Our registered office is at Trevissome House, Trevissome Park, Blackwater, Truro, England, TR4 8UN. If you want to request more information about our privacy policy or information regarding data protection, or you have any questions about audience intelligence, profiling, benchmarking or marketing-related processing, please contact our Privacy Officer using the details provided below:

FAO: Privacy Officer

gasworld

Trevithick House

Trevissome Park

Blackwater

Truro

TR4 8UN

United Kingdom

Email:              [email protected]

Telephone:      +44 1872 225031 and ask to speak to the Privacy Officer.

• You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

3. The data we collect about you
   • We collect and process personal data. Typically, the personal data we collect, and process will include Identity, Contact, Transactional, Financial, Technical, Profile, Usage, and Marketing and Communications Data such as:
     • Identity Data includes first name, last name, title and professional identifiers, such as job title, employer, department and business role.
     • Contact Data includes billing address, email addresses, fax number, telephone numbers and social media links.
     • Transaction Data includes details about services you have purchased from us or your visits to our premises.
     • Financial Data includes bank account and payment card details.
     • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Technical data may also include device identifiers, cookie identifiers and network identifiers, used to help us understand how users and organisations interact with our services.
     • Profile Data includes your account details, subscriptions, purchases, registrations, interests, preferences, professional role, sector relevance, content affinity, event history, feedback and survey responses.
     • Usage Data includes information about how you use our website, products, digital platforms, emails, publications, events and services.
     • Marketing and Communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
     • Engagement Data includes information about how you interact with our digital content, including articles viewed, downloads, email engagement, event attendance, webinar participation, session duration, navigational behaviour and other interactions with our platforms.
     • Inferred Interest Data includes conclusions we draw about your professional interests, business needs, industry topics, likely areas of relevance and possible stage in purchasing or research journey based on your interactions with our content and services.
     • Firmographic and Company Data includes information about the organisation you work for or are associated with, such as company name, sector, geography, ownership type, size, revenue band, headcount, supply chain position, technology footprint and business activities.
     • Segmentation and Scoring Data includes classifications, scores and categories assigned to individuals or organisations based on observed or inferred characteristics, behaviours, interests, likely relevance to particular products or services, or fit with a target audience or ideal customer profile.
     • Benchmarking and Commercial Data includes commercial, transactional, pricing, procurement or market information that we collect directly, receive from contributors, derive from lawful sources, or generate through research, provided such data is handled in accordance with applicable confidentiality, competition and data protection requirements.

Please note that we may collect and/or process other personal data from time to time.

• We also collect, use and share aggregated data, such as statistical or demographic data for any purpose. Aggregated data could be derived from your personal data but is not considered to be personal data in law as it will not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate a percentage of users accessing a specific feature of our services. However, if we combine or connect your aggregated data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used solely in accordance with this policy.
• We do not intend to collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we intend to collect any information about criminal convictions and offences.
• We only collect data from you directly or via third parties (see the section Third Parties below).

4. How is your personal data collected?
   • We use different methods to collect data from and about you including through:
     • Direct interactions. You may give us your Identity, Contact, Profile and Financial Data by filling in forms or by corresponding with us by post, phone, messaging service, email or otherwise. This includes personal data you provide when you:
       • create an account via our website and/or app etc.
       • subscribe to our services, including (but not limited to) newsletters, magazines and reports.
       • request marketing to be sent to you.
       • enter a promotion or survey; or
       • give us feedback or contact us.
       • submit research, survey, benchmarking or market intelligence information.
       • register interest in products, services, reports or campaigns
       • provide information in connection with sponsorship, advertising, account-based marketing, commercial partnerships or delegate networking.
       • contribute commercial or market information to benchmarking, research or intelligence exercises.
       • Provide information in connection with sponsorship, advertising, account-based marketing, commercial partnership or delegate networking.
       • Contribute commercial or market information to benchmarking, research or intelligence exercises.
       • participate in our events, webinars, conferences or digital sessions, including interactions with event platforms or networking tools.
       • engage with our staff.

• Automated technologies or interactions. We collect this personal data using cookies, analytics tools, marketing technologies, advertising technologies and similar tracking tools. These technologies help us understand engagement with our websites, emails, events and digital services, including how individuals and organisations interact with our content and campaigns. Please see our Cookie Policy for further details.
• Third parties or publicly available sources. We will receive personal data about you from various third parties and public sources as set out below:
  • Technical Data from the following parties:
    • analytics providers;
    • advertising networks;
    • search information providers;
    • CRM enrichment providers;
    • lead generation / intent data sources;
    • social / ad platform partners;
    • event-tech providers;
    • research partners;
    • publicly available corporate websites; and
    • lawful market research providers.
  • Contact, Financial and Transaction Data from providers of technical, or payment services.
  • Identity and Contact Data from data brokers or aggregators, including, but not limited to, trade organisations or exhibition and event organisers.
  • Identity and Contact Data from publicly available sources such as Companies House.

We may combine personal data collected from you directly, automatically and from third party

sources in order to verify information, improve data quality, enrich company records, better

understand audience interests, create audience segments and support our products and

services.

5. if you fail to provide personal data

Where we need to collect personal data by law, or under the terms of a contract or service arrangement with you, and you fail to provide that data when requested, we may not be able to provide some or all of the relevant services, access, registrations, event participation, subscriptions or research outputs.

6. How your data will be used
   • We use information held about you to:
     • carry out our obligations arising from any contracts entered into between you and us and provide our services, including any third party services we make available to you.
     • provide you with marketing materials that you have subscribed to.
     • carry out feedback and research on our services.
     • notify you about changes to our services.
   • We do not sell personal data that directly identifies individuals. We may, however, use personal data to generate aggregated, anonymised or pseudonymised insights, segments, analytics and industry intelligence, which may be shared with customers, advertisers, partners or subscribers in accordance with this policy and applicable law.
   • We share your data with third parties where there is a legal obligation for us to do so or we have identified a valid lawful basis as set out in the table below (please also see clause 7 below). We may process your personal data without your knowledge or consent where this is required or permitted by law.
   • We have set out below in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate. Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground, we are relying on to process your personal data where more than one ground has been set out in the table below.

We may analyse engagement with our content, services, events and campaigns to understand industry interests, business needs and market trends. These insights may be used to improve our services, personalise content, support marketing and sales activity, develop audience intelligence and segmentation products, and create benchmarking and market intelligence offerings.

Where we create benchmarking, pricing or market intelligence outputs, we take steps to ensure those outputs do not disclose identifiable individuals or reveal confidential or competitively sensitive information about a specific organisation unless lawfully permitted and transparently disclosed.

7. lawful basis for processing
   • We only process your data (which may include providing it to a third party) where we have identified a valid lawful basis to do so. These are as follows:
     • Contractual obligation – means processing that is necessary to comply with our obligations arising out of a contract. For example, where you have bought services from us, we will use the personal data you provide to fulfil our contractual obligations.
     • Legitimate Interest – means the interests of our business in conducting, developing and managing our activities in a way that enables us to provide relevant services, operate securely, understand our audiences, improve our offerings, create audience intelligence, develop benchmarking and market insight products, and support appropriate marketing and commercial activity.

Before relying on legitimate interests, we consider and balance any potential impact on individuals and their rights and freedoms. Where appropriate, we document that assessment.

• Consent – We will seek to obtain your consent to process:
  • We will seek consent where required by applicable law, including where certain cookies, tracking technologies or direct electronic marketing activities and the processing of any special category data.
  • Some of our processing may involve profiling and segmentation based on behavioural, engagement, firmographic or inferred data, but we do not use such profiling to make solely automated decisions that produce legal or similarly significant effects on individuals.
• Legal obligation – We may process your data where we it is necessary for us to do so to comply with the law.

We may also use your personal data in the following circumstances, which are likely to be rare:

• Where we need to protect your vital interests (or someone else’s vital interests); or
• Where it is needed in the public interest.

8. THIRD PARTIES and sharing information
   • We will keep your information within the organisation except where disclosure is required or permitted by law or when we use third party service providers (data processors) to supply and support our services to you. We have contracts in place with our data processors. This means that they cannot do anything with your personal data unless we have instructed them to do so. They will not share your personal data with any organisation apart from us. They will hold it securely and retain it for the period we instruct.
   • We may share aggregated, anonymised or pseudonymised insights about audience engagement, market trends, benchmarking or industry activity with customers, advertisers, partners or subscribers. Where data is shared externally in this way, we take steps designed to prevent the identification of individual users.
   • Please see below the list which sets out the categories of recipients of personal data.

In some cases, we may provide audience intelligence, benchmarking or market insight services to customers or partners. Where these services involve personal data, we will do so only where we have an appropriate lawful basis and appropriate contractual and organisational safeguards in place.

Recipients of aggregated or pseudonymised insight products may be contractually restricted from attempting to re-identify individuals or use the data for unlawful or unauthorised purposes.

9. marketing
   • We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
   • You will receive marketing communications from us if you have requested information from us or purchased services from us and you have not opted out of receiving that marketing.
   • We strive to provide you with choices regarding certain personal data uses, namely around marketing and advertising. In particular:
     • We will always obtain your express opt-in consent before we share your personal data with any third party for marketing purposes; and
     • You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by contacting us at any time.

10. MARKETING
    • Our marketing systems may analyse engagement with our content, services, events and campaigns, together with information about your professional role, organisation, sector and interests, in order to identify topics, products or services that may be relevant to you or your organisation.
    • We may also use this information to create audience segments, support account-based marketing campaigns and improve the relevance of advertising and commercial communications delivered by us or on behalf of our customers or partners, subject to applicable legal requirements.
    • Where law requires consent for certain types of electronic marketing or tracking, we will obtain that consent before carrying out the relevant activity.
    • In some cases, marketing and audience intelligence activities may be directed at organisations or business accounts rather than at named individuals.
11. International transfers
    • Your data is stored by us and our processors in the UK or the European Economic Area (EEA) and, where appropriate safeguards are in place, in other countries. However, several of our external third parties are based outside EEA. Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented. This may include transfers by cloud providers, analytics providers, CRM providers, event technology providers or other service providers supporting our websites, products and services. We will either:
      • transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission; or
      • adopt an international data transfer mechanism approved by the UK regulatory authority, the Information Commissioner’s Office, and ensure that we have received assurances that an adequate level of protection of the personal data is achieved (based on a case by case assessment of the circumstances of the transfer), including adequate technical and operational measures in place to protect the personal data.
    • Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
12. Data security
    • We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.
    • We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
    • Where we process benchmarking, commercial or market intelligence data, we apply additional technical and organisational controls appropriate to the sensitivity of that information.
    • Access to audience intelligence, benchmarking and related analytics datasets is restricted to authorised personnel and service providers with a business need to know.
13. Data retention
    • We may retain aggregated or anonymised analytics, benchmarking and market intelligence data for longer periods where this is necessary for research, statistical analysis, trend reporting, product development or historical comparison, provided that such data no longer identifies individuals.
    • To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.
    • By law we must keep basic information about our clients (including Contact, Identity, Financial and Transaction Data) for 6 years after they cease being clients.
    • In some circumstances you can ask us to delete your data (see below for further information).
    • We may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you. Please see clause 2.
    • Personal data used for marketing, profiling, audience segmentation or benchmarking will be retained only for as long as necessary for the relevant purpose, taking into account data freshness, relevance, contractual obligations, legal requirements and any objections or opt-outs received. We periodically review the personal data we hold to assess whether it remains accurate, relevant and necessary for the purposes for which it was collected.
14. Your rights
    • Under the data protection laws your rights are:
      • To be informed – We must make this privacy policy (sometimes referred to as a privacy notice) available to you and be transparent over how we process your data.
      • Access – You are entitled to know what details we hold about you and why. We strive to be as open as we can be in terms of giving people access to their personal data. You can find out if we hold any of their personal data by making a formal request under the data protection laws. Such requests should be made using the contact details provided in this policy. If we do not hold information about you, we will confirm this in writing at the earliest opportunity. If we do hold your personal data, we will respond in writing. Our response will:
        • confirm that your data is being processed.
        • verify the lawfulness and the purpose of the processing.
        • confirm the categories of personal data being processed.
        • confirm the type of recipient to whom the personal data have been or will be disclosed.
        • let you have a copy of the data in format we deem suitable or as reasonably required by you.
      • Rectification – We are obliged to correct or update your details. We will correct or update your data without delay provided you make the request in writing to the contact details provided in this policy, clearly specifying which data is incorrect or out of date.
      • Erasure – This is also known as the right to be forgotten. Under Data Protection Laws you have the right to require us to erase your personal data under specific circumstances. A request for your personal data to be deleted will be decided on a case-by-case basis and should be submitted in writing to the contact details provided in this policy.
      • Restrict processing – You have the right to ‘block’ or suppress the processing by us of your personal data.
      • Portability – You have the right to obtain the personal data that you have provided to us in a commonly used machine-readable format and reuse it with a different provider.
      • Object – You have the right to object to us processing your data in certain circumstances. You have an absolute right to stop your data being used for direct marketing, but in other circumstances we may still be allowed (or required) to process your personal data if we can show you that we have a compelling reason for doing so.
      • Rights in relation to automated decision making and profiling – We may analyse user engagement with our content, services, events and platforms in order to better understand interests, improve our services, create audience segments and develop market intelligence. This may involve profiling based on behavioural, engagement, firmographic or inferred data. We do not use such profiling to make solely automated decisions that produce legal effects or similarly significant effects on individuals. You have the right to object to certain profiling, segmentation and direct marketing activities. We will consider such requests in accordance with applicable law. Where required by law, you may also ask for information about the source of personal data we hold about you where that data was not collected directly from you.
      • Withdraw consent. Where you have given, us consent to process your personal data, you can withdraw that consent at any time either by contacting us using the details set out in this policy, or by following the opt-out links in electronic messages where relevant. We do not penalise individuals who wish to withdraw consent and we act on withdrawals of consent as soon as we can.
    • Please note that you may need to provide identification in order to prove who you are if you wish to invoke any of your rights as provided by the data protection laws and as summarised above.
    • If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
15. APPLICATIONS to work for us

If you apply to work for us (directly or indirectly) in any role, we may receive data about you from third parties. In addition, we will keep the details of your application and any additional information provided to us by you or others during your application so that we can keep you informed of future opportunities that you may be interested in. If you do not wish for us to keep your details for this reason, please let us know by contacting us using the details provided in this policy.

16. Audience Intelligence and behavioural analytics

We analyse interactions with our websites, emails, events and digital platforms in order to understand audience engagement, industry interests and content relevance.

This analysis may involve combining information from multiple interactions across our services.

The insights generated from this analysis may be used to improve our services, personalise content, create audience segments, support relevant marketing and sales activity, develop account-based marketing solutions, and produce aggregated, anonymised or pseudonymised industry intelligence, benchmarking and market insight products.

• This analysis may involve linking interactions across our websites, emails, events, digital platforms and other services in order to build a more complete picture of engagement.
• We may also combine information collected directly, automatically and from third-party sources to enrich records, validate company information, infer organisational affiliation and better understand audience and market activity.
• Where we provide audience intelligence, segmentation, benchmarking or market insight services externally, we take steps designed to prevent the identification of individuals and to avoid disclosure of confidential or competitively sensitive information about a specific organisation unless lawfully permitted and transparently communicated.
• Some of our products may involve the creation of aggregated benchmarking or pricing insight outputs derived from contributed, observed or lawfully obtained market data. These outputs are designed to show trends, ranges, patterns or comparisons rather than disclose individual-level or confidential deal-level information.

17. Benchmarking and market intelligence
    • We may collect, receive, contribute to, analyse and create benchmarking, pricing, transactional and market intelligence information in connection with our products and services.
    • This may include information provided directly by users, customers, research participants, event attendees, partners or other contributors, as well as information derived from our own research, analytics and lawful third-party sources.
    • Where benchmarking or pricing insight products are created, we take steps designed to ensure outputs are aggregated, anonymised, pseudonymised or otherwise generalised so they do not identify individuals or disclose confidential or competitively sensitive information about a specific organisation, relationship, contract or transaction unless lawfully permitted and transparently disclosed.
    • We may use such information to produce market reports, pricing indicators, benchmarking tools, comparative analyses and other commercial intelligence products.
18. Firmographic data, ideal customer profiles and segmentation
    • We may use information about organisations and professional roles, together with observed or inferred engagement data, to create firmographic profiles, audience segments and ideal customer profile models.
    • These models help us understand our audience, improve our content and services, support relevant marketing and develop audience intelligence and account-based marketing offerings.
    • Such models may operate at individual, organisation, account, sector or segment level. We do not use them to make solely automated decisions that produce legal or similarly significant effects on individuals.