As an Apple product owner? Totally unacceptable
I like the HW and I like OSX, but I do not like, Apple, the company, much.
The shop downstairs in my building will repair a next-to-last gen iPhone screen for 80-90$ (CAD), 40-50$ on Groupon. They do so in an hour, no waiting.
In fact, screen repairs are one major reason to buy Apple - costs are very competitive and rarely go over $120. Contrast with Android or other phones which typically start @ $200. This isn't out of Apple goodness or anything, I've asked the shops, it's just that there is more volume and less models to deal with with Apple, so better prices.
Living in a big urban center, yes, we do have an Apple store. Far as I know, while you can engage with a Genius (hah!) at the Bar, you need an appointment to do so and they do not repair onsite, your phone has to go away. The price? Not expecting 40-50$, no.
Apple needs to extract its head from its posterior and stop giving people reasons to hate their greedy guts. This control freak-ery was extreme in the old days (<2000), when all the parts were Apple-specific. It gradually got better on their computers after OSX got in, parts were somewhat akin to PC parts, at least in some cases and you could, wonder of wonder, increase RAM and swap disks on YOUR computer. Apple was coming back from near death, had to be nice. Then it starting worsening again.
Now, with glued-in parts, soldered in RAM, cables that essentially have DRM, and now this crap? Hopefully, this is an unforeseen glitch/temporary biz insanity that will be corrected, not future company policy. In which case, I would never buy an iPhone again - it's already not my current phone and would never be again.
In fact, the best outcome, for Apple customers, would be for Apple not to climb down immediately, let this snowball all the way to hell into a major PR disaster and force them to revisit all their most egregious noncompetitive practices in one fell swoop when people finally push back. I think that is fully justified when you brick someone's phone. Won't happen, too many idiots, but still hoping.